Refunds & cancellation.

01How to cancel

The account owner can cancel a Pro subscription at any time:

• online, from the billing settings in your FirmGlyde portal. No call or chat is needed.
• by email, from the account owner's address, to the address below with "Cancel subscription" in the subject

We confirm every cancellation by email, with the date your Pro access ends.

02When cancellation takes effect

Cancellation stops all future renewals straight away. Pro access continues until the end of the current billing period, and the account then moves to the Free plan. If you would rather close the account entirely, say so when you cancel.

Removing seats works the same way: the change applies from the start of the next billing period.

03Refunds

Pro is billed monthly in advance. Because you can cancel before any renewal, we do not refund or credit partial months, unused time or unused seats.

We will always refund in full:

• duplicate charges and billing errors
• any charge made after you cancelled in time for that renewal
• any charge where the law requires a refund

To ask for a refund, email us within 60 days of the charge with the account name and invoice number. Approved refunds go back to the original payment method, usually within 5 to 10 business days.

04The Free plan

The Free plan never charges you, so there is nothing to refund. You can close a Free account at any time.

05Failed payments

If a renewal payment fails, we email the account owner and retry. If it remains unpaid, the account may be moved to the Free plan until payment is made. Nothing is deleted when this happens.

06Your data after you cancel

Your firm's data stays yours. You can export it at any time while the account is active and for 30 days after a paid subscription ends or the account is closed. After that it may be deleted, as described in our Terms of Service.

07California residents

In line with California's Automatic Renewal Law, you can cancel online in the same way you subscribed, we send an acknowledgment with the renewal terms and cancellation instructions when you subscribe, and we notify you before any material change to the renewal terms. See California and other state renewal rights.

08Contact us

Questions about this document, or a request about your information: